Q. physical memory dump

hi sunny

What A/V software did you install? Since you mentioned restore points I assume that you can start the system in safe mode.

This will take a while but let's see if we can find the program that is causing the problem, boot up in safe mode with admin rights, click start, then run enter the word msconfig in the box and either hit enter or click OK.

When msconfig loads, click the startup tab and un-check everything, click apply then click OK and exit the msconfig utility and re-boot the computer and see if it comes up normally, when you logon, you will get a notice that your using selective startup (we are :-) ), just click ok and let MSCONFIG load, when it does minimize it (click the - sign in the top right hand corner and let it go to the taskbar), use your computer for a bit as normal, if all is fine, click on the msconfig in the taskbar, this will bring the window of msconfig back up, click the startup tab, check the first item, click apply, then ok, then reboot.

Repeat the above process then click the next item, leaving the others checked. When you reboot and play around and get that error, you will have identified the program causing problems. If you do locate the program, I would like to know what it is as well.

In the meantime, if you identify the program via the method above, just uncheck it and reboot, after you find the program and have disabled it, when the selective startup window appears, just check the don't show this again box.

Try this first, if it doesn't help, we'll look at the memory, what is the make and model of the computer?  


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Answer:-

hi sunny

What A/V software did you install? Since you mentioned restore points I assume that you can start the system in safe mode.

This will take a while but let's see if we can find the program that is causing the problem, boot up in safe mode with admin rights, click start, then run enter the word msconfig in the box and either hit enter or click OK.

When msconfig loads, click the startup tab and un-check everything, click apply then click OK and exit the msconfig utility and re-boot the computer and see if it comes up normally, when you logon, you will get a notice that your using selective startup (we are :-) ), just click ok and let MSCONFIG load, when it does minimize it (click the - sign in the top right hand corner and let it go to the taskbar), use your computer for a bit as normal, if all is fine, click on the msconfig in the taskbar, this will bring the window of msconfig back up, click the startup tab, check the first item, click apply, then ok, then reboot.

Repeat the above process then click the next item, leaving the others checked. When you reboot and play around and get that error, you will have identified the program causing problems. If you do locate the program, I would like to know what it is as well.

In the meantime, if you identify the program via the method above, just uncheck it and reboot, after you find the program and have disabled it, when the selective startup window appears, just check the don't show this again box.

Try this first, if it doesn't help, we'll look at the memory, what is the make and model of the computer?  

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